Frequently Asked Questions

Account & Registration

Opening an xx789 account takes about two minutes. You need a valid mobile number registered in Bangladesh, a date of birth confirming you are 18 or older, and a preferred password. One person may hold only one account — duplicate accounts are closed without warning and balances forfeited.

xx789 accepts players who are 18 years of age or above. This is a firm rule, not a suggestion. If age verification fails during KYC, the account is suspended until correct documents are submitted.

Depositing via bKash, Nagad & Others

xx789 supports five payment methods — bKash, Nagad, Rocket, Upay, and Bank Transfer — all in Bangladeshi Taka (৳). The minimum deposit is ৳500. Under normal network conditions, funds arrive within one minute of a successful mobile payment.

Always use the deposit number shown inside your xx789 account dashboard at the time of payment. Deposit numbers rotate for security — sending money to an outdated number will delay your credit and require manual review.

Withdrawals & KYC Verification

The minimum withdrawal is ৳1,000 and the maximum in a single day is ৳2,25,000. Most withdrawals are processed within 18 minutes. Your first-ever withdrawal may take up to one hour while the system confirms your details.

Before your first withdrawal, xx789 requires identity verification (KYC). You will need to upload one of the following documents: National ID Card (NID), Passport, or Driving Licence. The review team typically completes checks within 6 hours. Submitting clear, unedited photos speeds this up considerably.

Why is my withdrawal delayed?

Common reasons include an incomplete KYC, a mismatch between the account name and the mobile wallet name, an active bonus with unmet wagering requirements, or a system maintenance window. If your withdrawal has been pending for more than 18 minutes and none of these apply, contact Live Chat.

Welcome Bonus & Reload Offers

New players at xx789 receive a 220% first-deposit bonus, capped at ৳13,500. Deposit ৳500 and you can receive up to ৳1,100 in bonus funds; deposit more and the bonus scales up to the cap. The bonus must be wagered 25 times before you can withdraw the bonus portion.

The reload bonus adds 17% on subsequent deposits. Daily cashback runs at 1.1% of net losses and is credited automatically — no claim needed. Referring a friend earns you ৳450 once that friend makes their first qualifying deposit.

Which games count toward bonus wagering?

All slots, fishing games, crash games, and lottery titles count at 100% toward the 25× wagering requirement. Live casino games count at a reduced rate — check the bonus terms page for the current weighting. Wagering must be completed within 7 days of the bonus being credited.

Games & Providers

xx789 hosts over 4,600 titles from providers including FA Chai, JILI, Habanero, PG Soft, and KA Gaming. Categories span slots, live casino (blackjack, baccarat, roulette), fishing games, crash games, and lottery. New releases are added weekly.

RTP figures are set by the game provider and are displayed on each game's information panel inside the lobby. xx789 does not modify provider RTP settings. For reference, European Blackjack by JILI carries an RTP of 97.7%, while Dragon Fishing 2 by KA Gaming runs at 95.6%.

Android App

The xx789 Android app (version 2.2.18, 36 MB, requires Android 7.0 or above) is available as a free APK download from the app page. Because it is not distributed through the Google Play Store, you must enable "Install from unknown sources" in your phone's settings before installing.

iOS users can access xx789 through the mobile-optimised browser version — the experience is essentially identical to the app. A dedicated iOS build is not currently available.

Support & Account Issues

xx789 provides 24/7 Live Chat support. Click the Live Chat button inside your logged-in account to start a conversation. Average response time is under two minutes during peak evening hours (6 pm–midnight BDT). For sensitive account issues such as suspected unauthorised access, use Live Chat and do not share your password with anyone, including support agents.

If you need to close your account or set deposit limits for responsible gaming reasons, the support team can action both requests immediately through Live Chat.

All Questions

How do I open an xx789 account?

Go to /xx789-register/, enter your mobile number, choose a password, and confirm you are 18 or older. The whole process takes about two minutes. You can deposit and play immediately — KYC is only required before your first withdrawal.

What is the minimum deposit at xx789?

The minimum single deposit is ৳500. This applies to all payment methods: bKash, Nagad, Rocket, Upay, and Bank Transfer. There is no maximum deposit limit stated, but your mobile wallet's own daily limits may apply.

How fast do bKash and Nagad deposits arrive?

Under normal conditions, deposits via bKash and Nagad arrive in your xx789 wallet within one minute. If funds have not appeared after five minutes, check that you used the correct deposit number shown in your account at the time of payment, then contact Live Chat with the transaction reference.

What documents do I need for KYC verification?

xx789 accepts any one of these three documents: National ID Card (NID), Passport, or Driving Licence. Upload a clear photo (not a screenshot) of the front and back. The review team completes checks within 6 hours. KYC is required before your first withdrawal — not before depositing or playing.

How long does a withdrawal take?

Standard withdrawals are processed in about 18 minutes. Your very first withdrawal may take up to one hour. The minimum withdrawal is ৳1,000 and the daily maximum is ৳2,25,000. Withdrawals are paid to the same mobile wallet used for the most recent deposit.

How does the 220% welcome bonus work?

Deposit at least ৳500 for the first time and xx789 adds 220% on top, up to a maximum bonus of ৳13,500. The combined bonus must be wagered 25 times within 7 days before the bonus portion can be withdrawn. Slots, fishing games, and crash games all count at 100% toward wagering.

What is the wagering requirement and how do I track it?

The wagering requirement is 25× the bonus amount received. For example, if you receive a ৳1,000 bonus, you need to place ৳25,000 in eligible bets before that bonus converts to withdrawable cash. Your progress is shown on the Bonus page inside your account.

Can I play xx789 on my phone without downloading the app?

Yes. The xx789 website is fully optimised for mobile browsers on both Android and iOS. All games, the cashier, and Live Chat work in-browser. If you prefer a dedicated app experience on Android, download the APK from /xx789-app/ — it is free and 36 MB.

What happens if I forget my xx789 password?

On the login page, tap "Forgot Password" and enter your registered mobile number. You will receive a one-time code by SMS. Enter that code, set a new password, and log in. If you no longer have access to your registered number, contact Live Chat for manual verification.

Is xx789 safe to use? How is my money protected?

xx789 uses SSL encryption on all pages and stores no card or wallet credentials on its servers — payments go directly through the mobile money networks. Player funds are held separately from operational funds. For responsible gaming, you can set daily deposit limits or request a temporary account suspension at any time via Live Chat.

How does the daily cashback work?

xx789 credits 1.1% of your net daily losses as cashback, automatically, once per day. There is no minimum loss threshold and no claim form. The cashback appears in your wallet the following morning. It carries no additional wagering requirement — you can withdraw it directly.

How do I upgrade my VIP level?

VIP tiers are based on your monthly betting turnover. The entry tier is Starter (no minimum), followed by Silver (৳80,000/month), Gold (৳3,50,000/month), Ruby, Sapphire, and Diamond. Higher tiers unlock improved cashback rates, higher daily withdrawal limits, birthday bonuses, and — from Sapphire level up — a dedicated personal manager. Full details are on the Bonus & VIP page.

Can I have more than one account?

No. xx789 allows one account per person, mobile number, and device. Opening a second account — even under a different number — violates the terms. If a duplicate is detected, both accounts are suspended and any pending withdrawals are held pending a review.

How do I contact xx789 support?

Live Chat is available 24 hours a day, 7 days a week — including public holidays and match days. Open Live Chat from the button inside your logged-in account. For general questions when you are not logged in, the Live Chat widget is also accessible from the login page.