Responsible Gaming at xx789

Your tools and rights for playing within your means — on your terms.

Our Commitment

xx789 treats responsible gaming as a core part of how we operate, not a footnote. Every account registered on the platform comes with built-in controls that let you decide in advance how much time and money you want to spend — before a session starts, not after it ends.

We serve players across Bangladesh, and we know that for most people gaming is leisure: something you do after a cricket match, during a commute, or on a weekend afternoon. It should stay that way. This page explains every tool we provide, what happens when you use it, and where you can get independent support if you need it.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Recognising it early makes a real difference. Ask yourself honestly whether any of the following applies to you right now:

  • You spend more than you planned, regularly, and feel frustrated about it afterwards.
  • You chase losses — depositing again to "win back" money you have already lost.
  • Gaming is cutting into money set aside for rent, groceries, or family expenses.
  • You hide your gaming activity from family members or close friends.
  • You feel restless or irritable when you try to cut down or stop.
  • You borrow money specifically to fund gaming sessions.
  • Gaming has caused friction in your relationships or affected your work.

If two or more of these sound familiar, the account controls below are a practical first step. Reaching out to a support organisation (listed at the bottom of this page) is equally important — and always confidential.

Account Controls You Can Set Right Now

All limits are available inside your xx789 account under Settings → Responsible Gaming. Changes that increase a limit take 24 hours to activate (a cooling-off window). Reductions take effect immediately.

Deposit Limits

Set a maximum amount you can deposit in a rolling daily, weekly, or monthly period. Once you hit the ceiling, the deposit screen locks for the rest of that period — no workarounds, no exceptions. The minimum deposit on xx789 is ৳500, so limits can be set to any figure at or above that.

Session Time Reminders

Choose a session length (30 minutes, 1 hour, 2 hours, or custom). When the timer runs out, a pop-up appears reminding you how long you have been playing and giving you the option to close the session. It is a reminder, not a forced logout — the choice remains yours.

Reality Check Alerts

At intervals you define, xx789 shows a brief summary of your net result for the current session: total wagered, total won or lost, and time elapsed. Many players find this more useful than a simple timer because it ties time to money in one clear view.

Cool-Off Period

A cool-off temporarily restricts access to your account for 1 day, 7 days, or 30 days. During this window you cannot log in, deposit, or place bets. Existing pending withdrawals continue to process normally. Cool-offs activate immediately when you request them.

Loss Limits

Set a maximum net loss per day, week, or month. When your losses reach that figure, betting is paused for the remainder of the period. This is separate from deposit limits — both can run at the same time for stronger control.

Limit Types at a Glance

Limit Type What It Controls How Quickly It Applies How to Remove / Increase
Deposit Limit Maximum you can deposit per day / week / month Reduction: immediate
Increase: 24-hour delay		 Request in Settings; 24-hour cooling period
Loss Limit Maximum net loss per day / week / month Reduction: immediate
Increase: 24-hour delay		 Request in Settings; 24-hour cooling period
Session Reminder On-screen alert after chosen play time Active from next session Adjust or remove any time
Reality Check Periodic net result pop-up Active from next session Adjust interval any time
Cool-Off Full account access paused for 1–30 days Immediate Expires automatically; cannot be shortened once active
Self-Exclusion Account closed for 6 months or permanently Immediate 6-month minimum; permanent option available

Self-Exclusion: How It Works

Self-exclusion is a formal, binding closure of your xx789 account. It is different from a cool-off: you cannot reverse it mid-term, and marketing communications stop immediately. Here is the process:

  1. Go to Settings → Responsible Gaming → Self-Exclusion.
  2. Choose a period: 6 months, 1 year, 2 years, or Permanent.
  3. Confirm your identity (the same NID or Passport you used for KYC).
  4. Your account is closed within minutes. Any positive balance is returned to your bKash, Nagad, or Rocket account.
  5. After the exclusion period ends, you must contact Live Chat to request reactivation. There is a mandatory 7-day waiting period before the account reopens, giving you time to reconsider.
Permanent exclusion cannot be reversed. If you choose the permanent option, xx789 will not reopen your account under any circumstances, even at your own request at a later date.

Keeping Minors Away from the Platform

xx789 is strictly for players aged 18 and above. We verify age during the KYC process (National ID Card, Passport, or Driving Licence). Accounts found to belong to persons under 18 are closed immediately and any balance is forfeited in line with our Terms and Conditions.

If you share a device with younger family members, we strongly recommend using device-level parental controls. Most Android phones (Android 7.0 and above, which is the minimum for the xx789 app) have a built-in Digital Wellbeing or Family Link feature that can restrict app access by PIN.

Getting Help Outside xx789

If you feel that account controls alone are not enough, please reach out to one of the following independent organisations. They are not affiliated with xx789 and all conversations are confidential.

  • Gamblers Anonymous — International network with Dhaka-based support groups. Meetings are peer-led and free.
  • National Mental Health Helpline (Bangladesh) — Kaan Pete Roi: 01779-554391, available daily.
  • BeGambleAware (begambleaware.org) — Online resources, self-assessment tools, and counsellor referrals in English.
  • GamCare (gamcare.org.uk) — Structured counselling programme accessible remotely.

xx789's own 24/7 Live Chat team can also refer you directly to these resources and walk you through setting up account restrictions at any time, day or night.

Questions Players Ask

Can I undo a deposit limit the same day I set it?
No. Any reduction to a deposit limit takes effect immediately, but increasing or removing a limit requires a 24-hour cooling-off period. This delay is intentional — it gives you time to reflect before a higher limit applies.
What happens to my pending withdrawal if I self-exclude?
Any pending withdrawal continues to process normally after self-exclusion is applied. Funds are sent to the payment method on your account (bKash, Nagad, Rocket, Upay, or Bank Transfer). xx789 does not hold back a positive balance when an account is closed for responsible gaming reasons.
Will xx789 contact me with promotions during a cool-off or self-exclusion?
No. All promotional emails, SMS messages, and push notifications from xx789 stop as soon as a cool-off or self-exclusion is activated. If you receive any communication after that, contact our Live Chat team immediately so we can investigate.
Can I still use the xx789 app to watch live scores during a cool-off?
A cool-off restricts login to the full account. You cannot place bets, deposit, or access your account balance during the cool-off period. The app itself will show a login screen but will not let you past it until the cool-off expires.
Is there a way to set a reality check for every 15 minutes?
Yes. The minimum reality check interval is 15 minutes. You can set it to 15, 30, 60, or 90 minutes, or enter a custom figure. The pop-up shows your net result for that session and lets you continue or end the session from the same screen.
My family member has a gambling problem and uses xx789. What can I do?
You can contact our Live Chat team on behalf of a family member if you have their account details and their consent, or if you have documented evidence of harm. We take third-party referrals seriously and will review the account. We also recommend contacting Gamblers Anonymous or the National Mental Health Helpline for broader family support.

Gambling is for entertainment. If it stops being fun, use the controls above or talk to our team via Live Chat — available every day, any hour. Ready to play within your limits? Return to xx789 home.